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The Customer Service Activity Book

The Customer Service Activity Book

₹799.00 ₹450.00

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Description

The Customer Service Activity Book

“From seasoned veterans to first-timers, any instructor, trainer, manager, consultant, or coach charged with improving customer service will find This Book a powerful resource. The activities can easily be used as a complete customer service training program or customized and used individually to address areas of concern.

The  Book presents an array of dynamic and engaging activities that:

* Reinforce what good customer service is — and is not

* Demonstrate how to work together most constructively and efficiently

* Prove the value and the importance of “”sharing the load””

* Show how to increase productivity and performance while enhancing relationships with customers

Assembling 20 years of sales and customer service experiences in a wide variety of industries, The Customer Service Activity Book is a treasure trove of exercises for enhancing the quality of any customer service training program.”

Product details

  • Paperback: 304 pages
  • Publisher: Amacom (1 April 2005)
  • Language: English
  • ISBN-10: 0814472591
  • ISBN-13: 978-0814472590
  • Product Dimensions: 21 x 2.5 x 26.7 cm

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